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Alexandria

Alexandria

Kuwait, KWI
Cairo, CAI
-
1 Passenger
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FAQs

Can I upgrade to Business Class? +
Yes. Upgrades can be purchased online or at the airport (subject to availability).
What aircraft does Jazeera operate? +

Jazeera Airways operates a modern all-Airbus fleet, primarily A320 and A320neo aircraft, designed for comfort and efficiency. 

Can I board late if my gate is nearby? +
No. Once the gate closes, boarding is not allowed even if the plane is still there.
How can I check in for my Jazeera flight? +

You can check in: 

>> Online (website/mobile app): Begins 48-96 hours prior to departure; use your surname and booking reference to get your boarding pass (email/print/mobile).
>> Airport: Counters open 3 hours before international departure and close 60 minutes before take-off.
Do I get a confirmation email after booking? +
Yes. You will receive an email with your ticket number and itinerary. If not, kindly check spam or contact our customer support service.
Does Jazeera Airways provide in-flight meals? +

Yes, you can pre-order your meal with J Cafe and enjoy it onboard. Choose from a tasty selection of fresh sandwiches, salads, wraps, and hot meals to make the most of your flight. 

Can I add baggage after booking? +
Yes, you can add extra baggage online or at the airport.
Does Jazeera Airways offer services for Unaccompanied Minors? +

Yes, Jazeera Airways provides assistance for Unaccompanied Minors (ages 5 to under 12) to ensure a safe and comfortable journey. For further information, visit the Unaccompanied Minors page. 

Are there special services for children or elderly passengers? +
Yes. You can request for:
>> Wheelchair assistance
>> Unaccompanied minor service for an extra charge (ages 5 to under 12)
>> Infant booking (under 2 years)
How can I contact Jazeera Airways customer service? +

You can reach us through our call center or via email. Visit the “Contact Us” page on our website for the latest contact details. 

What documents do I need to fly with Jazeera Airways? +
A valid passport, visa (if required), and any destination-specific documents such as vaccination certificates.
How can I select my seat? +

You can choose your seat while booking your flight online or later through ‘Manage Booking’. Changed your mind? No problem! You can select your preferred seat during online check-in as well. 

How do I know my flight status? +
You can check real-time flight status on the Jazeera Airways website or mobile app using your flight number or route.
Can I carry medication? +
Yes, but keep the medicine in its original packaging along with the doctor’s prescription. Liquids withing allowed limits are acceptable.
Does Jazeera have a loyalty program? +

Yes! Jazeera Airways has launched a new membership program called Jazeera Savers that gives you access to exclusive discounts and benefits. 

What is Terminal 5 in Kuwait? +

Terminal 5 is Jazeera Airways’ exclusive terminal at Kuwait International Airport, offering quick check-ins, dedicated security, and the Hayakom Lounge for a comfortable pre-flight experience. 

How can I book a flight with Jazeera Airways? +

You can book directly through our official website, mobile app, or authorized travel agents. Simply select your route, travel dates, and preferred options.