Passenger Control Agent

We are looking for an experienced Passenger Control Agent to assist Duty Supervisor in monitoring Ground Handling Agent’s activities at the check-in counters, immigrations, security, duty free and arrival areas to ensure professional and timely customer service provided to Jazeera Airways’ passengers to join our Ground Operations Team. 

Key Responsibilities and Duties:

•    Providing customer service, check-in processing and service assistance to all travelling customers.
•    Dealing with Operation Control Center in daily operation requirements.
•    Arranging all the required Special Service upon arrival.
•    Pre-planning for all MISCON passengers during flight disruption and insure giving them alternate flight.
•    Monitoring and replying all necessary emails during shift.
•    Doing all the functions on the departure control center (DCS)- Kuwait stations.
•    Ensure comply of the checklist and to file it in daily basis during the shift.
•    Responsible for coordinating the boarding of passengers into aircraft, as well as deplaning. 

Requirements and Qualifications:

•    Minimum bachelor’s degree level or equivalent.  
•    Minimum 3 years’ experience as Passenger Service Agent.
•    Excellent working knowledge of passenger and ramp handling
•    Good knowledge of Load Sheet.
•    Good knowledge of aviation safety and security.
•    Excellent communication skills in English, Arabic is a plus.
•    Customer service skills.
•    Excellent working knowledge of TTY Messages.
•    Good in computer skills (Excel / Word/ PowerPoint).
•    Willing to work in shifts.

التقدم لوظيفة
الاسم الاول
الاسم الأخير
البريد الإلكتروني
تحميل استئناف