Customer Relation – Quality Assurance Officer


We are looking for Customer Relation – Quality Assurance Officer to measure Call Center performance compliance vis-a-vis the expectations of the Call Center Agent overall behaviour & empathy.

The position will also be responsible to assess the overall performance of Jazeera’s call center and review inbound and outbound calls, assess agents’ demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures, as well as submit recommendations for enhancements of the overall customer’s experience.

Responsibilities and Duties:

Requirements and Qualifications: