Careers

OCC Supervisor

Jazeera Airways is currently looking for OCC Supervisor(s) who would be responsible for the effective Management of the Flight Dispatch/ OCC Team during day-to-day operations. He/ She will report to Assistant Manager OCC and would have the authority to making decisions within short time constraints without compromising on Key Performance Indicators (KPI’s) such as safety, security, cost, compliance , fatigue risk , operational integrity and crew satisfaction and most important to comply with Company standards and the Kuwait DGCA regulations.

Responsibilities and Duties:

• Report to senior OCC management on operational status to include continuous updates and daily reports.
• Hold OCC Management meetings on a daily basis and during times of disruption
• Responsible for J9 OCC Emergency Procedures
• Pro-actively take action to ensure flights are operated in the most cost efficient way.
• Ensure continuous operations during disruption with Safety as the No1 Priority
• Provide work related guidance to Flight Dispatchers as required
• Ensure OCC is run efficiently and introduce cost reduction measures where possible
• Improve OTP wherever possible using skills and experience
• Looking to continuously improve and develop new process and procedure within OCC department
• Carry out Team Performance Reviews
• Deliver the best customer service to Jazeera Airways Passengers
• Good Working knowledge of Company Manuals to Include OCCM and OMA

Requirements and Qualifications:

• Flight Dispatch Certificate/License or equivalent
• Bachelor’s Degree
• Minimum of 3 years in Flight Dispatch supervision or Operational Control Management.
• Ability to communicate effectively both verbally and in writing with staff.
• Business correspondence, MS office (Word, Excel, Power point), Microsoft Outlook.
• Good English – spoken and written
• Strong team player.

Cabin Crew

We are looking for dynamic and customer-oriented individuals to be a part of our Cabin Crew team.

As a Cabin Crew, you would be responsible for providing top-notch inflight service while ensuring a safe and comfortable travel experience for the passengers. A warm welcome, graceful service and a safe and comfortable spirit makes the journey of your customers memorable.

You will be part of a team that is hardworking and customer focused with a passion to provide a delightful customer experience.

To be a part of our exciting journey you need:

• To be based in Kuwait
• Minimum education High School (12 years of schooling or more) or equivalent degree
• Fluent in English - verbal and written comprehension; Fluency in another language will be an added advantage
• Minimum height: 160cm & weight proportionate to height
• The ability to swim 50 metres unaided
• No visible tattoos
• Excellent Customer Service & Interpersonal Skills
• High energy and ability to work in shifts
• “Can Do” attitude

Social Media Specialist

We are looking for a Social Media Specialist to manage the social media platforms for Jazeera Airways, deliver relevant campaigns to grow and activate followers and ensure timely response to customer queries.

Responsibilities and Duties:

• Manage implementation of Jazeera Airways social media strategy across key channels: Facebook, Twitter, Instagram & YouTube.
• Create calendar for social postings to support marketing campaigns, grow fan bases and increase engagement.
• Support key Jazeera Airways messages – product & service messages, route launches, and corporate news.
• Supervise creation and production of relevant content to support social postings (video, stills, infographics etc).
• Monitor all social postings from Jazeera Airways and ensure consistency and accuracy.
• Develop briefs for campaigns based on marketing plans, brief agency partner and manage development for internal review.
• Supervise community management with the Agency and Call Centre and ensuring customer enquiries/ complaints are resolved in good time.
• Produce regular social media reports and updates.
• Oversee technical implementation of Customer Loyalty programs across all the channels.

Requirements and Qualifications:

• Bachelor’s Degree/ Diploma in relevant subject.
• Minimum 2-3 years’ experience in similar role.
• Knowledge of all key social media platforms and their functionality.
• Ability to think creatively.
• Excellent communication skills.
• Strong co-ordination skills.
• Attention to details, quality and meticulousness of tasks.
• Fluent in Arabic & English.

Sales Manager – India

Jazeera Airways is looking for Sales Manager for various locations in India viz. DEL, BOM, HYD, BLR, MAA, COK who would be responsible to develop, plan and manage Sales set up & Sales channels within the assigned region. Sales Manager must effectively manage the activities of the Sales team to fulfill market obligations for travel trade, customer and corporate.

He/ She must achieve set goals & targets planned for each region and must promote Jazeera Brand in their region of operations.

Responsibilities and Duties:

• Develop and implement sales and market strategies to increase revenue and market share
• Achieve set revenue and volume targets by region.
• Determine growth opportunities to ensure an effective sales and market coverage.
• Develop and implement sales procedures and policies in line with the industry best practices.
• Ensure sales and revenue opportunities are maximized.
• Monitor performance of Agents / Franchise & appointed PSA's.
• Set up sales call plans for the sales team.
• Guide, train, coach and review the performances and immediately address any shortcomings to derive an effective, high-performance Sales Team.
• Prepare reports for the management on sales, market trend, and recommend the necessary changes.
• Regular visit to travel agencies / Corporate has to develop & maintain relationships.
• Organize Road shows, workshop or joint airline event for the trade.
• Effective negotiation and closing sales.

Requirements and Qualifications:

• Bachelor's degree in Business Administration specializing in sales or any related field.
• 5 - 7 years of in-depth experience in Key Account Management.
• Airline business experience in India is desirable.
• Track record of consistently high sales performance achievement.
• Ability to handle multiple client accounts.
• Strong negotiation and leadership skills.
• Exceptional customer service skills and excellent communication skills.
• Excellent communication skills in English.

Licensed Aircraft Engineer

Jazeera Airways is looking for Licensed Aircraft Engineer who would be responsible to exercise the license/approval in accordance with the accomplishment of scheduled, unscheduled maintenance and rectification of defects. He/ she will ensure the accomplished maintenance was in line with the required standards and the operating program is achieved in an efficient and safe manner. He/ She will ensure the recording and issuance of Certificates of Release of the accomplished service in accordance with the defined procedures and legislation.

Responsibilities and Duties:

• Perform routine/ non routine Aircraft maintenance tasks as per his authorization scope issued by the company including but not limited to trouble shooting, components removal/ installation, servicing, systems& structural assessment/ repair, AD’s/ SB’s review &compliance etc.
• Advice Shift Leader / Maintenance Manager of any defects found or suspected on aircraft, engines or accessory that may compromise safety and raise the related document to Compliance Monitoring Department.
• Ensure documentation and its certification is completed in a timely manner and to the defined procedures to meet Company requirements.
• Ensure that replacement parts and components are of an approved type, correctly certified and released and are physically inspected prior to fitment to aircraft or component. Ensure that removed components are correctly handled, labelled, blanked, and packed as per ESDS requirements etc.
• Monitor cabin defect log reports to ensure positive corrective actions have been implemented.
• Ensuring all ground support equipment used are cleaned and serviceable and returned to designated areas at the end of his shift period.
• Review Technical log sheets, work packs and other relevant information for evidence of repetitive defects or non-positive maintenance actions following reported defects or rectification and ensure positive defect action has been implemented in a timely manner.
• Support J9 MCC and give technical advice to the crew at base or remote location for rapid recovery of aircraft into service and keeping Management updated.
• Lead the check and any special inspection by ensuring that required tooling and spares are made available and ensure that sufficient resources are available to accomplish that.
• Coordinate with the various other workshops to ensure that all the maintenance is accomplished in timely and acceptable manner.
• Ensure that individual Aircraft Licenses and Authorizations remain valid at all times and report to Compliance Monitoring Department for renewal.
• Carry out flying duties and AOG recovery as per requirement.

Requirements and Qualifications:

• Diploma in Aircraft Maintenance Engineering or equivalent.
• Kuwait DGCA/ UAE GCAA/ EASA License endorsed with Airbus 320 family with CFM 56B and/or LEAP 1A engines.
• Minimum 2 years of certifying experience on A320 family as B1 or B2 Engineer using the privileges of any of the above-mentioned license held by Licensed Aircraft Engineer in the last three years.
• Ability to read, interpret & follow aircraft related maintenance manuals/ Regulations/ Procedures clearly.
• Time management, team-work, leadership and problem solving skills.
• Excellent communications skills especially in English.

Licensed Aircraft Engineer – CAT A

Jazeera Airways is looking for Licensed Aircraft Engineer – CAT A who would be responsible to carry out a variety of duties related to the servicing of the aircrafts on the ramp which includes but not limited to visual inspection of the aircraft according to the defined procedures, effecting servicing and routine minor repairs, performing aircraft pushback, towing aircraft and maintaining upkeep of tools and equipment.

Responsibilities and Duties:

• Responsible for carrying out pre-departure checks & performing routine/ non routine Aircraft maintenance tasks as per his authorization scope issued by the company including but not limited to trouble shooting, components removal/ installation.
• Advice Shift Leader / Maintenance Manager of any defects found or suspected on aircraft, engines or accessory that may compromise safety and raise the related document to Compliance Monitoring Department.
• Follow technical data, manuals, regulations, and other maintenance directives as required.
• Participates in towing and movement of aircraft in performing maintenance activities.
• Carry out pre-arrival inspection including foreign object damage and ensure the aircraft parking area is clear of any obstruction
• Mobilize Ground Equipment whenever required
• Ensuring all Ground Support Equipment used are cleaned and serviceable and returned to designated areas at the end of his shift period.
• Inform Aircraft engineer, Safety & Compliance Monitoring Department of any occurrences or discrepancies found in the company's established procedures.
• Carry out GND Cockpit communication via headset or signals as per specific stipulated procedure on both departure & arrival.
• Receive aircraft on arrival and appropriately chocking the wheels and making sure firefighting equipment is serviceable and available on stands.
• Assists Duty Engineer in positioning of maintenance steps, tools and equipment and any requested task such as replenishing aircraft engine oil, oleo charging and assisting on technical rectification.
• Liaises with the re-fueling company and performs fueling as per laid down procedures and safety requirements of the company.
• Ensures that personal tools are readily available and in serviceable condition while being assigned to the aircraft.
• Responsible for Safety & Quality of the function/ task performed.

Requirements and Qualifications:

• Diploma in Aircraft Maintenance Engineering or equivalent.
• Kuwait DGCA/ UAE GCAA/ EASA License endorsed with Airbus 320 family with CFM 56B and/or LEAP 1A engines.
• Minimum 5 years of experience in the maintenance of commercial aircrafts (A320 family preferred).
• Trouble-shooting and problem solving skills.
• Time management, team-work, leadership and communication skills.
• Ability to interpret Aircraft Technical Manuals.
• Excellent communications skills especially in English.