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When you're on the “Flight Selection” page, just add Disruption Assistance to your trip after choosing your flight. Then continue with your booking as usual.*
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Disruption Assistance
Smooth travels, even when plans change
Flight change? We've got you covered.
Flight delays and cancellations can be stressful, but with Disruption Assistance, you’re in control. Whether you want to rebook quickly or prefer a full refund, this service is designed to give you flexibility when things don’t go as planned.
What is Disruption Assistance?
Add Disruption Assistance when you book your flight and travel with peace of mind. It’s designed to keep things smooth when the unexpected happens. If your flight is delayed or canceled by 2 hours or more, you can rebook with Jazeera Airways or with an airline of your choice, at no extra cost (up to the stated amount per traveler).
Just make sure you rebook at least 24 hours before departure. If the rebooking options aren’t the right fit, you’re eligible for a 100% refund of your trip cost (excluding add-ons). You also get to keep your original flight along with the refund.
Want to know all the details? Check the Terms and Conditions here.
Rebooking options
If your flight is delayed or canceled by 2 hours or more, you can rebook at no extra cost with Jazeera Airways or with an airline of your choice. Just make sure you rebook your flight at least 24 hours before departure. The new flight will be covered up to the stated amount per traveler.**
Refund options
If the rebooking options don’t suit your travel plans, you can request a 100% refund of your trip cost. This includes the base fare and taxes only.**
*The cost of Disruption Assistance may vary depending on the trip you’re booking.
** Disruption Assistance does not apply to flights disrupted due to a state of emergency. For those situations, please contact Jazeera Airways directly for support.
What types of disruptions are covered?
The cause doesn’t need to be the airline’s fault, but it must be outside your control. For exceptions, check our Terms & Conditions.
We cover:
Flight delays longer than the time specified when you purchased the service.
Flight cancellations.
What kind of flight alternatives will I get?
You’ll be offered alternative flights that:
Depart from the same origin and arrive at the same
destination.
destination.
Fly on the same day or the next day after your original
departure.
departure.
Are in the same or similar fare class.
Are priced below the Service Cap you were shown when
purchasing.
purchasing.
Once you choose your preferred option, we’ll rebook you and send a confirmation. Your return flight (if any) stays as originally booked.
Things to know
To be eligible, your flight disruption must occur within 24 hours of your scheduled departure.
You can only use Disruption Assistance once per trip booking.
The maximum value for any rebooked flight is shown per traveler during the booking process.
Rebooked flights must be in the same cabin class as your original ticket.
If you're not satisfied with the rebooking options, you have 24 hours after your last flight lands to request a refund.
Refunds are processed within 5–10 business days.
Getting a refund through Disruption Assistance does not cancel your original flight or any alternative flight offered by Jazeera Airways.
If you rebook a flight, you'll need to retrieve and recheck your luggage for the new flight. Contact the airline for assistance.
If you book a new outbound flight, confirm your return flight with the airline to avoid cancellation due to no-show policies.
Flights disrupted due to a state of emergency are not covered. Please reach out to Jazeera Airways directly in those cases.
Disruption Assistance is a rebooking service, not an insurance product.
This service must be purchased at the time of booking and cannot be added later.
You may still be entitled to benefits directly from Jazeera Airways if your flight is delayed or canceled. It's worth checking.
FAQs
My flight was disrupted, but I didn’t get a notification. What now? +
If you believe your flight was disrupted but didn’t receive a notification, contact Customer Support using your purchase confirmation email. Just make sure the disruption happened on your travel day. If it was more than 24 hours before departure, please contact the airline directly.
I don’t like the rebooking options. Can I get a refund? +
Yes. If you’re not satisfied with the rebooking options, you’re eligible for a 100% refund of your trip cost (base fare + taxes).
Please note: Add-ons are not included in the refund.
I changed my travel plans. Can I still use Disruption Assistance? +
Unfortunately, no. Disruption Assistance only applies to the flights it was originally purchased for. Changes to origin, destination, or travel dates make it invalid.
I received a refund confirmation but didn’t receive the money after 10 business days. What should I do? +
If your refund hasn’t arrived after 10 business days, please reach out to Customer Support using your purchase confirmation email. We’ll help you sort it out.
What if my flight is disrupted due to a state of emergency? +
Disruption Assistance does not apply to flights affected by a state of emergency. In such cases, please contact the airline directly. They’ll be best equipped to help you with alternative flights or compensation.
What if no rebooking options are available? +
If we can’t find any suitable alternatives, you’ll be eligible for a service satisfaction guarantee refund.
How will I know if my flight is disrupted? +
We’ve got your back. If your flight experiences a disruption, we’ll notify you via email or push notification. You’ll then be able to choose from:
A rebooking option through our easy self-serve solution.
A refund if none of the rebooking options work for you. You can still keep your original flight or any other solution offered.
How do I use the Disruption Assistance service? +
If your flight is disrupted on the day of travel and it qualifies for Disruption Assistance, here’s what to do:
Visit Manage Booking.
Use our self-serve tools or speak with an agent to access your options.
We’ve made it simple so you can get back on track quickly.
Is the Disruption Assistance fee refundable? +
The Disruption Assistance fee is only refundable if Jazeera Airways cancels the flight. The fee is non-refundable if you cancel the booking yourself.
Which flights are eligible for Disruption Assistance? +
Most flights are eligible. If Disruption Assistance is available for your trip, you’ll see the option during the booking process. It’s not available after booking, so be sure to add it when you book.
What kind of flight alternatives will I get? +
You’ll be offered alternative flights that:
Depart from the same origin and arrive at the same destination.
Fly on the same day or the next day after your original departure.
Are in the same or similar fare class.
Are priced below the Service Cap you were shown when purchasing.
Once you choose your preferred option, we’ll rebook you and send a confirmation. Your return flight (if any) stays as originally booked.
Does Disruption Assistance expire? +
Yes. If unused, your Disruption Assistance will expire 24 hours after the last flight of your booked trip.
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