Travel Insurance

Yes, you absolutely can! Jazeera Airways’ travel insurance policy is available for one-way trips as well as round trips. Whether you’re jetting off for a new adventure, relocating, or just not planning a return flight anytime soon, you’re still eligible to purchase coverage. Your one-way travel coverage ends either 48 hours after arrival at your final Jazeera destination, or upon your return to your country of residence, whichever comes first.

The policy is available to Jazeera Airways customers travelling to Kuwait, or Kuwait residents travelling outside of Kuwait, aged between 3 months and 80 years old. Residents of the following countries, as well as travelling to, from, and through the following countries are excluded: Russia, Crimea and the Donetsk and Luhansk Regions, Belarus, Syria, Iran, North Korea, Venezuela, Afghanistan and Burma/Myanmar.

In a medical emergency, don’t panic! Just grab your phone and contact the 24/7 emergency assistance number provided in your travel insurance policy. Save that number before you jet off, so it’s easy to find when you really need it. You can find the contact details and procedures within the policy document and certificate of insurance. On behalf of Gulf Insurance & Reinsurance Company, Europ Assistance provides a 24/7 medical assistance service - directly or by means of its affiliates and network.

If things go awry, don’t worry. Here’s what you need to do: >> Request a claim form: Email your request to travela@mapfre.com to receive the necessary claim form. >> Emergency medical assistance: If you need urgent help, contact the assistance center using the phone numbers listed on your Certificate of Insurance and policy document. >> Submit required documents: Complete the claim form and attach all relevant documentation (e.g., medical reports, receipts, proof of travel). >> Processing time: Claims are typically processed within 10 working days after submission of all required information.

Once you’ve submitted all the required documents for your Jazeera Airways travel insurance claim, the processing time is typically within 10 working days. That means, excluding weekends and public holidays, you should expect a response in about two weeks. If your claim involves medical emergencies or quarantine coverage, your request may be prioritized.

Yes, in many cases! If you test positive for COVID-19 while travelling, Jazeera Airways’ travel insurance partners (Europ Assistance) may offer direct billing for quarantine-related expenses – up to $100 per day for a maximum of 14 days. This means they’ll directly pay the hotel or facility, so you’re not stuck footing the bill upfront. However, direct billing depends on availability of their medical network in your location and whether the facility accepts direct billing from the insurer. If direct billing isn’t available, you’ll need to pay first and then file a claim for reimbursement. If there’s no direct billing and you’re unable to pay upfront, contact the assistance center immediately. They may prioritize your case, help arrange a facility within their network, or offer alternative solutions.

No, our travel insurance does not cover pre-existing medical conditions. If your condition existed before you booked your ticket and purchased the insurance, it’s considered ‘pre-existing’ and won’t be part of the coverage. Always read the policy details carefully and disclose your medical history accurately to ensure you’ve the right protection for your trip.

Jazeera Airways’ travel insurance offers a well-rounded package of protection for travelers, covering everything from emergency medical treatment and dental care abroad to flight cancellations, delayed luggage, and lost passports. It also includes personal accident and liability coverage, plus a quarantine benefit of up to $100 per day for 14 days if you test positive for COVID-19. Read the policy document carefully for full details of the coverage.

Yes, as long as the diagnosis is made before the policy expires and you follow the correct procedure.

It’s emailed to you after purchase. Can’t find it? Check your spam folder or contact travela@mapfre.com to request a copy.

Yes, if Jazeera Airways cancels your flight, the travel insurance premium will be refunded along with your ticket. It’s one of the few scenarios where the insurance cost is reimbursed. Otherwise, the insurance premium is non-refundable, even if you change your mind or your plans.

We’re sorry, but any trip cancellation due to COVID is not covered. Only medical expenses and quarantine costs are covered in our travel insurance policy.

When booking your flight online on the Jazeera Airways website or app, just look for the travel insurance option. One click, and you’re covered. You can also buy travel insurance while booking through our call center.

Policy extension is not possible as the trip has already commenced. If you want to change the coverage period, you must apply for a new policy.

Plans change, and that’s okay! If your travel dates change, you can update your insurance policy accordingly. It’s important to notify the insurance provider as soon as possible to ensure continued coverage. You cannot make any changes once your trip has commenced. Please contact jazeeratravelinsurance@wis.co.ae or call the helpline on +971 4 551 6325.

Caught off guard by a positive COVID test after landing? Don’t worry, our policy covers quarantine costs for positive COVID-19 diagnosed cases. Quarantine expenses are covered up to 14 days at $100/day. Direct billing may be available through Europ Assistance’s medical network. Don’t forget to share your diagnosis report. Quarantine isn’t covered if a confirmed COVID-19 diagnosis has not been provided.

It’s super affordable, usually just a small add-on to your ticket price. Think of it as buying peace of mind for less than the price of an airport sandwich.

Yes, Jazeera Airways offers special rates for children. At the time of booking, children in the age group of three months to 18 years old will only have to pay 50% of the adult premium. This is applicable if they are travelling with an insured adult.

Yes, it’s safe to buy insurance through Jazeera Airways. We’ve partnered with trusted, big-name insurance providers like GIG and Europ Assistance. You’re getting real coverage from legit experts.

>> Round-trip: Up to 90 consecutive days abroad. >> One-way: Until you return to your country of residence or 48 hours after arrival, whichever comes first.

Our travel insurance is provided under a master policy by Gulf Insurance & Reinsurance Company, a subsidiary of Gulf Insurance Group. Medical assistance services are provided by Gulf Assist, a member company of Europ Assistance, within the Generali Group.