This website is operated and provided by Jazeera Airways K.S.C, and its affiliates ("Jazeera ", "we", "us", "our") having its registered office at Jazeera Airways, P.O. Box 29288, Safat 13153, Kuwait – State Kuwait.
a) "you" and "your" are references to a user of our website or to any other individual whose personal data we process in the course of providing our services; and
b) references to your “personal data” are references to information which identifies you or could be used to identify you, such as your name and contact details, your travel arrangements and purchase history. It may also include information about how you use our websites and mobile applications.
We may also sometimes collectively refer to handling, collecting, protecting and storing your personal data as "processing" such personal data.
For the purposes of data protection legislation Jazeera is considered a controller of personal data.
Jazeera Airways strongly believes in the protection and privacy of your personal data, and Jazeera takes great care to insure compliance with this.
What personal data do we collect and how do we collect it?
When you make a booking with Jazeera Airways, we require you to provide us with certain personal data to allow us provide our services to you. If you do not provide this personal data then it may mean we are unable to process your booking.
The information we collect may include your payment card details, contact details (including name, address, email addresses and telephone numbers) and details of other passengers on the booking (when providing information about other passengers, please ensure that they have consented to this).
We may also collect your contact details and preferences during any competitions or promotional activities that we carry out.
[We also collect the following categories of personal data:
Information about the services we have provided to you in the past.
Information about online registration and other interactions.
Information about your use of our websites, contact centres and mobile applications (please see the cookies section below).
Information about your device and your location if you have been browsing on our website or using our mobile application, for example your IP address or unique device ID.]
In addition, we may receive personal information about you from third parties, such as:
Companies contracted by us to provide services to you.
Companies involved in your travel plans, including airlines involved in your prior or onward journey, relevant airport operators and customs and immigration authorities.
Companies that participate in our loyalty schemes and other customer programmes (e.g. car hire providers and hotels).
Companies who provide details to us under privacy polices providing information to be shared with Jazeera Airways.
Any information received is stored safely in the United States and the United Kingdom.
[What sensitive personal data do we collect? (EU residents only)
Certain categories of personal information, such as that about race, ethnicity, religion, health, sexuality or biometric information are special categories of data requiring additional protection under European Union law and is referred to here as “sensitive personal data”. Generally, we try to limit the circumstances where we collect and process sensitive personal data.
Examples of where we may collect and process ’sensitive personal data’ includes the following:
You have requested specific medical assistance from us and/or an airport operator, such as the provision of wheelchair assistance or oxygen.
You have sought clearance from us to fly with a medical condition or because you are more than 28 weeks pregnant.
You have otherwise chosen to provide such information to us or it has been passed onto us by a third party such as the travel agent through which you made your booking.
Biometric information (for example, facial recognition) may be collected during the security clearance process prior to, and after, flying with us.]
What do we use your personal data for?
Jazeera Airways uses your personal data for the general purpose of allowing us to provide our services to you. We use your information for the following specific purposes:
To fulfil your travel arrangements and deliver the services you have asked for.
To manage the boarding process and to facilitate flight connections at the airport.
To send status updates and service communications to you.
To keep track of you in advance of your flight and at the airport.
To help keep you safe when you fly with us and to meet certain legal and regulatory requirements which apply to Jazeera Airways as an airline.
To provide services tailored to your requirements and to treat you in a more personal way.
To carry out analysis and market research.
To carry out marketing including online advertising and keep you informed of Jazeera Airways’ products and services.
To undertake targeted online advertising.
To send you status updates and service communications.
To improve our websites, products and services.
For management and administrative purposes.
Legal basis for processing (individuals located in the EU only)
Our processing of your personal information is necessary: (a) for the performance of contracts to which you will be a party to and in order to take steps at your request prior to you entering into those contracts; (b) for the purposes of legitimate interests pursued by us; or (c) in order to comply with a legal obligation to which we are subject.
Providing third parties with personal data:
Jazeera Airways will not provide your personal data to any unrelated third parties, save for where we are required to do so by law; in order to administer your booking (including debiting your payment card); where it is necessary to safeguard the proper operation of our systems; where required to protect ourselves and our customers. Jazeera Airways may provide collated customer and traffic statistics to third parties but these statistics will not contain any information that can personally identify a customer. Jazeera Airways may need to pass your data to selected third parties in order to facilitate associated transactions such as car and hotel bookings.
Transferring data outside of the EEA (individuals located in the EU only)
Data that you submit via our website is sent to and stored on secure servers owned by or operated for us. Your personal data may be transferred to, and stored at, a destination outside the European Economic Area ("EEA") to a country not deemed to provide adequate protection of your information by the European Commission, and may also be processed by staff operating outside the EEA who work for us, or for one of our service providers, related companies, agents or contractors. Such transfers may be made in order to improve the Site or to assist in our security or fraud protection activities.
When we, or our permitted third parties, transfer your information outside the EEA, we or they will impose contractual obligations on the recipients of that data to protect your information to the standard required in the EEA. We or they may also require the recipient to subscribe to international frameworks intended to enable secure data sharing. We do not generally rely on your consent as the legal basis for transferring your personal data to outside the EEA, however where we feel it is necessary or appropriate we may seek to rely on your consent as the legal basis for such processing. Where we do, you may withdraw your consent at any time in the manner described below.
How long we keep your information
We will only keep the information we collect about you, through your use of the website or otherwise, for as long as required for the purposes set out above or as required to comply with any legal obligations to which we are subject. This will involve us regularly reviewing our files to check that information is accurate, up-to-date and still required.
Though we are pleased to inform our customers of the offers and other deals, we leave you the choice of privacy; if you would like to have your personal data which we have retained for marketing purposes removed from our database, please visit the unsubscribe page.
Your rights (individuals located in the EU only) At any time, you have the right:
to be informed about the processing of your personal data (i.e. for what purposes, what types, to what recipients it is disclosed, storage periods, any third party sources from it was obtained, confirmation of whether we undertake automated decision-making, including profiling, and the logic, significance and envisaged consequences);
to request access to or a copy of any personal data which we hold about you;
to rectification of your personal data, if you consider that it is inaccurate;
to ask us to delete your personal data, if you consider that we do not have the right to hold it;
to withdraw consent to our processing of your personal data (to the extent such processing is based on previously obtained consent);
to ask us to stop or start sending you marketing messages (e.g. our newsletter) at any time by using the below contact details;
to restrict processing of your personal data;
to data portability (moving some of your personal data elsewhere) in certain circumstances;
to object to your personal data being processed in certain circumstances; and
to not to be subject to a decision based on automated processing and to have safeguards put in place if you are being profiled based on your personal data.
Any request for access to or a copy of your personal data must be in writing and we will endeavour to respond within a reasonable period and in any event within one month in compliance with Data Protection Legislation. We will comply with our legal obligations as regards your rights as a data subject.
We will correct any incorrect or incomplete information and will stop processing your personal data, or erase it, where there is no legal reason for us to continue to hold or use that information.
We aim to ensure that the information we hold about you is accurate at all times. To assist us in ensuring that your information is up to date, do let us know if any of your personal details change.
If you are located in the EU, if you have any concerns about our use of your information, you also have the right to make a complaint to the data protection regulator in your country.
Jazeera Airways uses up to date industry procedures to protect your personal information from unauthorized access, use, disclosure or loss. When booking a flight with the personal information provided to us, such information is held securely on servers in the USA and Canada using security measures that are consistent with best internet practice.
Security of your payment card information:
If your browser supports SSL, please select the Secure Mode option when confirming your booking. If you are restricted by the capabilities of your browser, then you can use to the latest version of any browser to give you extra reassurance during any further transactions.
What are cookies?
Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. Cookies are then sent back to the originating website during your browsing session or on each subsequent visit, or to another website that recognises that cookie. The cookies we set do lots of different jobs, like help us to improve our website and deliver a better and more personalised service, remember your preferences, and generally improve the user experience. You can find more information about cookies at http://www.allaboutcookies.org/.
Cookies can be categorised as follows
Strictly necessary cookies – these cookies are essential in order to enable you to move around a Site and use its features and enable services you have specifically asked for. Consent is not generally required for these cookies.
Performance cookies – these cookies collect information about how visitors use a Site (for example, by recording which pages or features visitors use most often (usually on an anonymous basis)).
Functionality cookies - these cookies allow a Site to remember the choices a user makes, such as a user name or language preference.
Targeting or advertising cookies - these cookies collect information about a user's browsing habits and are usually placed by advertising networks with the website operator’s permission.
Cookies can also be categorised in accordance with how long they are saved on your device: "session cookies" are short-term cookies that are only saved on the device's memory for the duration of a user's visit to the Site, whereas "persistent cookies" remain saved in the device's memory for a set period of time, even after the browser session has ended.
Refusing or restricting cookies
You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. The "Help" or "Internet Settings" functions within your browser should tell you how. Alternatively, you may wish to visit http://www.allaboutcookies.org/ which contains detailed information on cookies and how to delete, restrict or block them on a wide variety of browsers. For information on how to do this on the browser of your mobile phone you will need to refer to your handset manual.
Please be aware that if you select to refuse or restrict cookies you may be unable to access certain parts of our website.