Passenger Service Agent
Jazeera Airways is looking for Passenger Service Agent in Kuwait at its Terminal 5 to provide high-quality customer service to passengers at all touchpoints in the airport, ensuring safe, efficient, and punctual ground handling in line with organisation standards and regulatory requirements.
Responsibilities and Duties:
- Perform passenger check-in, boarding, and arrival functions using airline systems
- Verify passenger travel documents and ensure compliance with regulatory and company policies
- Provide assistance to passengers with special needs, unaccompanied minors, and VIPs
- Manage boarding gate activities to ensure timely departures
- Assist with baggage services, including mishandled baggage and tracing
- Deliver accurate flight information and handle passenger queries professionally
- Escalate operational or customer-related issues to supervisors when required
- Uphold airline safety, security, and service standards
Requirements and Qualifications:
- High School Diploma or equivalent. Graduation Preferred.
- A minimum of one year of experience in an airline or airport environment.
- Holding valid certifications in Dangerous Goods (DG), Safety Management Systems (SMS), and Aviation Security (AVSEC).
- Strong communication and customer service skills
- Ability to remain calm and professional under pressure
- Flexibility to work shifts (early mornings, nights, weekends, holidays)
- Proficiency in English (additional languages an advantage)
- Previous experience in an airline/airport environment preferred.
- Computer literacy and ability to learn airline systems (DCS, reservation tools)
- Customer-focused with a positive attitude
- Team player with problem-solving skills
- Professional grooming and conduct
- Ability to multitask in a high-pressure operational environment
