IT Business System Administrator – Airline Systems
Jazeera Airways is looking for IT Business Systems Administrator – Airline Systems supports and manages key airline operational applications. The role also works closely with business teams to understand requirements and help improve system usage and processes.
Responsibilities and Duties:
- Support and administer airline systems such as Crew Portals, AIMS, AMOS and other airline products.
- Support requirements related to airline systems such as PSS, DCS, flight operations, crew systems, corporate applications
- Manage user access: create users, assign roles, and perform access reviews
- Work with Operations, Crew, Engineering, and Finance teams to understand system needs
- Gather and document business requirements from various functional stakeholders.
- Support analysis of business processes across airport operations, flight operations, commercial, finance, and corporate functions
- Assist in preparation of BRDs, FRDs, user stories, process flows, and basic data models
- Participate in solution design discussions and requirement walkthroughs
- Support system testing activities including UAT planning, test case preparation, execution, and defect tracking.
- Coordinate with IT teams, vendors, and third-party partners for requirement clarification
- Assist in change management activities including SOP updates, training material preparation, and post-implementation support
- Create and maintain accurate documentation and support audits and compliance requirements.
Requirements and Qualifications:
- Minimum Bachelor’s degree in IT or IT related domains.
- Experience working with airline operational systems.
- Minimum 4-5 years of experience in Business Analysis, IT, or related roles.
- Exposure to airline or travel industry systems is an advantage.
- Basic understanding of SDLC, Agile, or Waterfall methodologies.
- Familiarity with Jira, Confluence, or similar tools is preferred.
- Strong analytical and documentation skills.
- Good communication and stakeholder coordination abilities.
- Attention to detail and problem-solving mindset.
- Ability to work in a fast-paced, 24/7 airline operational environment.
- Willingness to learn airline processes and aviation systems.
