Standards & Procedures Officer
Jazeera Airways is looking for Standards & Procedures Officer is responsible for monitoring Ground and Cargo Operations quality control activities and ensuring departmental documentation complies with regulatory, organizational, and international standards. The role supports safe, secure, compliant, efficient, and customer-focused operations by assisting in the authoring and publishing of manuals related to passenger handling, baggage handling, aircraft ground handling, aircraft loading, load control, aircraft de-/anti-icing, and training. The position also represents Ground Operations during audits, ensures audit findings are resolved effectively, and manages Safety Management System (SMS) activities within the department.
Responsibilities and Duties:
- Update and revise the Ground Operation Department manuals and procedures to be in line with KCASR and IATA/ICAO documentations and standards.
- Participate in internal/external inspection, assessments to ensure department complies with industry standards.
- Assist in conducting and updating gap analysis between IGOM and Ground Operations manuals and implement the variance across the network.
- Coordinates with the respective line managers in the resolution of mitigation strategies for the identified consequences of hazards and ensure that adequate arrangements exist for safety data capture and employee feedback.
- Coordinate with respective line managers in the implementation of corrective actions plans and ensure that corrective action is taken in a timely manner.
- Assist to publish ground operations calendar to track each mandatory activities station wise.
- Assist to monitor and track the Mandatory Quality Control Activities across the network.
- Reviews the effectiveness of previous safety recommendations, and.
- Oversee safety promotion activities as necessary to increase staff awareness of safety concerns and to ensure that they are provided with appropriate opportunities to participate in safety management activities.
- Represents the first level of SME for all GOM related enquiries.
- Provide assistance to follow-up, review, proofing and design of Ground Operations checklists, forms and stationery to ensure common policy is followed network widely.
- Assist in monitoring regulations / standards and industry recommended practices and publishing relevant network wide airport bulletins to ensure compliance with relevant safety, security and operational requirements.
- Assist in monitoring and reviewing IATA annual publications and guidelines (IATA AHM, DGR, IGOM), to ensure strict adherence and compliance.
- Participates in working groups within Ground Operations and relevant stakeholders to ensure passenger, baggage, load control and aircraft handling policy and procedures are aligned.
- Provide and manage a comprehensive library of all Ground Operations departmental procedures keeping them up to date.
- Communicate effectively with all outstations on newly implemented procedures and/or modifications to existing procedures through the preparation of Ground Operations bulletins and/or safety bulletins.
Requirements and Qualifications:
- Bachelor’s degree or equivalent from a recognized university
- Minimum 4 years of job-related experience
- Experience within an airline ground service or GHA operation environment is necessary.
- Excellent working knowledge of passenger/ramp handling operations.
- Have working exposure to internal/external audit practices.
- Have an understanding of relevant KCASR and IATA standards.
- Have a good understanding of SMS concepts,
- Have excellent communication skills with fluency in English language both written and spoken.
- Have technical publishing and writing skills.
- Be proficient in MS Office Suite.
