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Smart Delay

Stay ahead, even when your flight is delayed

Flight running late? Don’t worry, with Smart Delay, you run the show. While your flight takes its time, you take yours. Turn delayed departure into a perk-packed detour, with real-time updates and comfortable escapes. All you’ve got to do is sit back and unwind in style, while we sort out the skies.

How does Smart Delay work?

Is your flight delayed by 1 hour or more? Here’s how you can turn the delay to yay, in just 1 minute:

1. Purchase our Smart Delay service while booking your flight or at least 6 hours before departure.

One-way flight

Starting from KWD 0.750 per passenger

Return flight

Starting from KWD 1.500 per passenger

2. Download the Cirium app on your device.

You’re all set! Your flight schedule is tracked in real time, and you get notified via email or SMS if your flight has been delayed for 60 minutes or more. Instant vouchers for over 1,700 airport experiences worldwide will be sent to you via email or SMS. You just need to show the voucher at the specified partner location to get access.

Perks that stand out when plans go south

Airport Lounge

From chaos to calm, Smart Delay unlocks 1,400 lounges and more than 350 experiences across 140 countries, for you. Delight in gourmet meals, unwind in luxurious spas, rest in quiet sleeppods and travel seamlessly with rail vouchers. So, stretch out, snack up, and make the most of your wait.

Refund

Canceled flight or lounge is at full capacity? We’ll make sure the refund is ready to fly your way.

Refund or reissue? Let’s break it down

Refunds Eligible if:

The airline cancels your flight

Reissue Eligible if:

The airline reschedules your flight
You reschedule the flight

Neither are Applicable if

You cancel the flight

Traveler’s note

Smart Delay is not applicable if your flight has more than 4 connections.

For group bookings, Smart Delay will automatically be applied to all passengers.