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Unaccompanied Minors

Caring journeys for your little ones

Watching your child take their first solo flight can be both exciting and nerve-wracking and at Jazeera Airways, we’re here to make sure it’s a safe, smooth, and reassuring experience every step of the way. Our Unaccompanied Minors service is specially designed for children aged 5 to just under 12 who are traveling alone. Unaccompanied travel is not permitted for those under 5, while those aged 12 to under 16 may travel as Young Passengers if applicable. We ensure they’re cared for with kindness and attention from the moment they check in, through the flight, and until they’re safely reunited with their loved ones.

Please note, as per Egypt’s Passport and Immigration Department, minors under 18 cannot travel alone without a legal guardian. For solo travel to or from Egypt, special permission must be obtained from the General Administration of Passport & Immigration.

Online booking

Visit the Jazeera Airways website or use our mobile app.

Follow the standard booking process and select the Unaccompanied Minor service when prompted.

During booking, you’ll have access to an editable and printable Unaccompanied Minor form. This form must be presented at the airport during check-in.

The Unaccompanied Minor form is also available at the check-in counter.

Booking via call center or travel agent

You can also book the Unaccompanied Minor service by contacting our call center or through an authorized travel agent.

If booking through these channels, the Unaccompanied Minor form can be completed at the airportduring check-in by the parent or guardian.

Your child’s journey starts with you

When your child is flying solo, your role is incredibly important in making sure everything goes smoothly.

Here’s what we ask from you:

Book the flight and pay applicable fees

Make the reservation and ensure the ticket fare and Unaccompanied Minor handling fee are paid.

Prepare travel documents

Make sure your child has all the necessary travel documents ready and valid for the journey.

Complete the Unaccompanied form accurately:

Fill out and sign the Handling Advice for Unaccompanied Minors (Unaccompanied Minor form) with all required details.

Be on time at the airport

Arrive at least 2 hours before departure to allow enough time for check-in and completing all necessary documentation. This helps ensure a smooth and stress-free start to your child's journey.

Stay at the airport until takeoff

An authorized adult must remain at the departure airport until the flight is airborne. Their name and contact details must match those listed in the Unaccompanied Minor form.

Be present at arrival

An authorized adult must be at the arrival airport when the flight lands. Again, their details must match what’s provided in the Unaccompanied Minor form.

Plan for unexpected situations

In case the authorized adult isn’t present at arrival, parents or guardians must cover any costs related to return transportation, including meals, accommodation, ground transport, and return airfare.

How we look after your little explorer

When your little one travels alone, we know it's much more than just a flight. It's a journey filled with trust, care, and a little bit of courage. At Jazeera Airways, we treat every Unaccompanied Minor as our special guest, ensuring they’re safe, supported, and looked after from start to finish.

Here’s how we take care of your child throughout their journey:

Full responsibility from check-in to landing

From the moment your child is handed over to us at departure, until they’re safely reunited with you or an authorized adult at arrival, they are under our dedicated care.

Only direct international flights

To keep things simple and secure, we accept unaccompanied minors only on direct international point-to-point flights. Jazeera Airways doesn't accept Unaccompanied Minors on connecting or codeshare flights.

Proper documentation is essential

Unaccompanied Minors must have a fully completed and signed Unaccompanied Minor form at check-in, and be accompanied by a parent, guardian, or authorized adult.

Important details matter

The Unaccompanied Minor form must include your child’s full name, date of birth, age, gender, and contact details of the adults at both departure and arrival stations.

Easy identification

Your child will wear a special Jazeera Airways Unaccompanied Minor badge and lanyard throughout the journey, so our staff can easily recognize and assist them.

Thoughtful seating

Unaccompanied Minors are never seated in emergency exit rows (Rows 11 and 12), and we try to seat them next to a female passenger whenever possible.

Constant supervision

From check-in to boarding, a trained Ground Handling Agent escorts your child and hands them over to the Senior Cabin Crew.

Secure handovers

Every handover—from ground staff to Cabin Crew and vice versa—is documented and signed to ensure accountability.

Travel documents handled with care

Your child’s passport and travel papers are always kept safe by our staff and never handed directly them during the journey.

Arrival assistance

At the destination, our Ground Handling Agent staff meets your child at the aircraft door, escorts them through immigration, customs, and baggage claim.

Safe reunions

Before handing over your child, we verify the identity of the parent, guardian, or authorized adult listed in the Unaccompanied Minor form.

In case of delays

If the designated adult isn’t present at arrival, our staff will contact them and keep your child safe until they arrive.

Comfort and safety in the air

Your child is in good hands, even at 30,000 feet. From seating arrangements to safety briefings, our dedicated Cabin Crew members care for young travelers with kindness and attention, making sure every need is met throughout the flight.

Dedicated in-flight care

Our Cabin Crew is fully responsible for your child’s well-being from boarding to landing.

Thoughtful seating arrangements

Your child will never be seated near emergency exit rows. We aim to seat them near galley areas so our crew can keep a close eye on them.

Buddy system for added support

We seat your child next to a kind, able-bodied adult passenger (ABP) who agrees to assist in case of an emergency.

Clear briefings for safety

The Cabin Crew briefs both your child and the selected Buddy passenger on what to do in case of an emergency.

Handling advice and documentation

At the origin airport, the Passenger Handling Agent will complete the official Jazeera Airways Handling Advice for Unaccompanied Minors.

This form includes:

The child’s full name.
Details of the adult responsible at both the departure and arrival airports.
Contact numbers for both parties.

This form is handed over to the Senior Cabin Crew, who will carry it throughout the flight and ensure it is delivered to the Passenger Handling Agent at the destination.

Care during unexpected changes

We, at Jazeera Airways, know that travel disruptions can be stressful, especially when your child is flying alone. We've got you covered even during emergencies or sudden changes in plans. Our crew and ground staff remain fully committed to ensuring your child’s safety and comfort throughout any irregular operations.

Flight cancellation

In the event of a flight cancellation, the Senior Cabin Crew Member will:

Keep the Unaccompanied Minor under supervision until all passengers have disembarked.
Hand over the child, travel documents, and the Handling Advice for Unaccompanied Minor to the Ground Handling Agent at the aircraft door.

Diversion to on-line or off-line station (No layover)

If the aircraft makes an unscheduled landing at an alternate airport:

The Captain will inform passengers of the reason for diversion, estimated departure time, and any alternative arrangements.
The Unaccompanied Minor will remain onboard under the constant care of the Senior Cabin Crew Member, who will monitor the child’s status and comfort.
If the Unaccompanied Minor must leave the aircraft for a controlled area (e.g., boarding hall), they will remain in the direct custody of the Senior Cabin Crew Member at all times.

Diversion to on-line or off-line station (with layover)

During a layover caused by flight diversion:

The Senior Cabin Crew Member is responsible for the Unaccompanied Minor throughout the entire interruption period.
The Unaccompanied Minor will be accompanied by the Senior Cabin Crew Member or a designated deputy (especially in cases involving multiple Unaccompanied Minors or male Senior Cabin Crew Members).
The accompanying crew member during layover will be female, unless the guardian has specifically requested a male escort.
The Unaccompanied Minor will be assigned a hotel room shared with the Senior Cabin Crew Member or deputy, ensuring continuous supervision.

Arrival with assurance

The arrival procedure ensures that the child reunites with their designated guardian safely and securely.

Here’s the step-by-step arrival process to ensure a safe and smooth reunion:

Meet and assist

Upon arrival, the Ground Handling Agent meets the Unaccompanied Minor at the aircraft door and collects any travel documents from the Cabin Crew.

Completion of documentation

The Ground Handling Agent completes the Handling Advice/Declaration form, confirming the airline staff’s responsibility and the details of the handover.

Baggage collection

Where applicable, the Ground Handling Agent ensures that the Unaccompanied Minor's checked baggage is retrieved and kept ready for handover.

Secure handover

The Unaccompanied Minor is handed over only to the designated adult listed on the Handling Advice form.

Identity verification

The receiving adult must present valid identification. The Ground Handling Agent verifies the identity and obtains a signature confirming receipt of the child.

FAQs

Can my child travel internationally alone?+

Yes, Jazeera Airways accepts Unaccompanied Minors on direct international point-to-point flights only. Connecting flights or layovers are not permitted.

Is there customer support available?+

Yes, Jazeera Airways offers 24/7 customer support at the airport to assist with any queries or concerns.

Phone Support – Kuwait: 177

International Support: +965 22054944 For additional help, you can also email us at um@jazeeraairways.com or live chat through our website or mobile app.

What happens if the pickup person is late?+

If the designated adult is not present at the airport to receive the Unaccompanied Minor, our Ground Handling Agent will immediately contact them to arrange pickup. In the meantime, the Ground Handling Agent will maintain full custody and supervision of the child until the authorized person arrives.

Are there any additional fees?+

Yes, in addition to the ticket fare, an Unaccompanied Minor service fee will be applied. This fee is configured in our system and covers the special handling and care provided throughout the journey.

Will the child be charged the full adult fare?+

Yes, Unaccompanied Minor tickets are charged at the full adult fare, along with an additional Unaccompanied Minor handling fee for the dedicated service provided.

Is a multi-city travel booking available for an Unaccompanied Minor?+

To keep things simple and safe for young travelers, Jazeera Airways offers the Unaccompanied Minors service only on direct international point-to-point flights.