Explore this page to find everything you need for a smooth travel experience with Jazeera Airways. From baggage allowance information to managing your booking, we've got your full journey covered.

Special Assistance

Jazeera Airways always strives to accommodate any customer who has special needs. 

Take a look below to see how we can help you if you require special assistance. If you can't find the answer to your question, please contact your local Jazeera Airways office or our contact centre.

Jazeera Airways provides special care for young unaccompanied passengers and makes all arrangements to ensure a safe journey to reach their destination. After the minor is haded over to a Jazeera Airways representative at the check-in counter, who is also the responsible person to take care of him and accompany him at all times, including crossing security checkpoints at the airport, escorting the minor to the departure gate and up to boarding the plane. The Jazeera Airways field operations team also takes care of the minor after reaching the concerned destination by escorting him through the passport stamping area and handing him over to the person waiting for him.

Unaccompanied minors (UM) are children above 5 years and under 12 years (but not including the 12th birthday) of age, and travelling alone on confirmed tickets.

Acceptance Policy:

  • Jazeera Airways accepts UMs between the ages of 5 years and under 12 years (but not including the 12th birthday) for travel, provided advance arrangements are made at the time of booking
  • Jazeera Airways shall not accept children under the age of 5 years (but not including the 5th birthday) to travel alone. All children under the age of 5 years must be accompanied by an adult passenger (12 years and above). In such cases, the accompanying passenger and the child shall be seated together. They are not to be assigned emergency exit row seats.
  • Jazeera Airways shall allow a maximum of 8 UMs at a time on any one given Jazeera Airways flight.
  • Jazeera Airways shall accept UM only on point-to-point flights, not on connecting flights.

Example: A child who has not completed their 12th birthday, and travelling alone, will be considered a UM. A child who has not completed their 5th birthday will not be allowed to travel alone without an adult companion

IMPORTANT NOTE for passengers travelling from Egypt:

Upon the directions of the Passport and Immigration Department of Arab Republic of Egypt, minors below 18 years old are not allowed to travel alone without a legal guardian. To travel alone, minors need to obtain permission from Communications Department of General Administration of Passport & Immigration.