IT Business System Administrator – Corporate Systems
Jazeera Airways is looking for IT Business Systems Administrator – Corporate Systems supports corporate applications and helps business teams use systems effectively. The role includes system administration and basic business analysis activities.
Responsibilities and Duties:
- Support and administer corporate systems such as: SAP (Finance, Procurement), SAP SuccessFactors (HR systems), Salesforce, and other airline corporate applications. Also, exposure to SaaS platforms.
- Manage user access and roles, including periodic access checks
- Work with Finance, HR, and Corporate teams to understand requirements
- Gather and document business requirements from various functional stakeholders.
- Support analysis of business processes across airport operations, flight operations, commercial, finance, and corporate functions
- Assist in preparation of BRDs, FRDs, user stories, process flows, and basic data models
- Participate in solution design discussions and requirement walkthroughs
- Support system testing activities including UAT planning, test case preparation, execution, and defect tracking.
- Coordinate with IT teams, vendors, and third-party partners for requirement clarification
- Assist in change management activities including SOP updates, training material preparation, and post-implementation support
- Create and maintain accurate documentation and support audits and compliance requirements.
Requirements and Qualifications:
- Minimum Bachelor’s Degree in IT or related domains.
- Minimum 4-5 years of experience in Business Analysis, IT, or related roles.
- Experience into SAP/Success factors implementation, enhancements.
- Basic understanding of SDLC, Agile, or Waterfall methodologies.
- Familiarity with Jira, Confluence, or similar tools is preferred.
- Strong analytical and documentation skills.
- Good communication and stakeholder coordination abilities.
- Attention to detail and problem-solving mindset.
- Ability to work in a fast-paced, 24/7 airline operational environment.
- Willingness to learn airline processes and aviation systems.
