Call Center Agent
We are looking for a professional Call Center & Customer Services Representative that will be the liaison between our company and its current and potential customers.
Key Responsibilities and Duties:
- Attend inbound calls and make outbound calls.
- Communicate clearly with and effectively with customers via calls, emails, whatsapp, and such.
- Supporting and assisting customers and travel agents.
- Promoting Jazeera Airways services & company products.
- Attending passenger’s complaints and address accordingly.
- Work on reservation system and handle the sales requirements.
- Achieving KPI’s assigned (Sales & Ancillary).
- Maintain service quality and follow up on customer’s inquiries.
- Handling flights disruption and communicate with customers in case of any delays, flight cancelled, time change (if needed).
- Assist and guide online & offline customers with all travel regulations.
- Provide high quality customer service on every call.
Requirements and Qualifications:
- Minimum High School Diploma.
- Ability to work in shifts.
- Excellent Customer Service & Selling Skills.
- Knowledge of Microsoft Windows.
- Excellent written and verbal communicator in Arabic and English.