Turnaround Coordinator
Jazeera Airways is looking for Turnaround Coordinator to coordinate and control all ground handling activities during aircraft turnaround to ensure safe, secure, and on-time departures in accordance with regulatory standards and airline operating procedures. The incumbent will act as the focal point of contact for all stakeholders—Ramp, Load Control, Fueling, Catering, Cleaning, and Flight Crew—to ensure effective communication, operational efficiency, and full compliance with aviation safety regulations and service level agreements (SLAs).
Responsibilities and Duties:
- Plan, organize, and supervise all aircraft turnaround activities, ensuring every operational milestone is achieved safely, efficiently, and within the defined Schedule.
- Liaise with internal and external stakeholders, including Ground Handling Agents (GHAs), Flight Crew, Cabin Crew, Airside Operations, Load Control, and the Operations Control Center (OCC), to maintain seamless coordination throughout the turnaround process.
- Monitor and record key handling stages—blocks-on, offloading, fueling, catering, cleaning, boarding, and pushback—to ensure strict adherence to timelines and operational standards.
- Coordinate gate and stand assignments for arriving flights, and confirm the readiness and positioning of Ground Support Equipment (GSE) such as Ground Power Units (GPUs), Air Conditioning Units (ACUs), steps, and tow tractors.
- Review and process all turnaround-related documentation, including Passenger Service Messages (PSMs), Load Messages (LDMs), Special Load Notifications, Dangerous Goods Regulations (DGR) forms, and Notices to Airmen (NOTAMs).
- Ensure loading and offloading operations are carried out in accordance with the Load Instruction Form (LIF) and that baggage and cargo are positioned as per load control requirements.
- Verify passenger reconciliation, including transfer and special-assistance passengers, to ensure accurate headcounts and documentation prior to departure.
- Conduct Foreign Object Debris (FOD) and hazard inspections in the aircraft operating area before arrival and during ground operations.
- Report any operational irregularities, safety hazards, or service lapses immediately to the Ramp Manager and initiate prompt corrective action.
- Coordinate with fueling and catering service providers to confirm timely completion of activities in line with departure targets.
- Ensure all ground service equipment is correctly operated, safely positioned, and promptly removed after use in compliance with airside safety procedures.
- Record flight turnaround data accurately on the Dispatch Report Card or within the designated digital system for post-flight performance review and analysis.
- Support emergency response and irregular operations (IROPs), coordinating with relevant airport authorities and internal departments to minimize operational disruption.
Requirements and Qualifications:
- Bachelor’s degree or Diploma in Aviation Management, Airport Operations, or a related field.
- Minimum 5 years of experience in turnaround coordination within an airline or airport or ground handling environment.
- Proven knowledge of aircraft handling procedures, load control principles, and airport operations.
- Familiarity with airline Departure Control Systems (DCS) and ground communication tools.
- Experience in time-critical, safety-sensitive environments.
- Strong operational awareness and multitasking ability.
- Additional training in Safety Management Systems (SMS), Human Factors, or Dangerous Goods Regulations (DGR) is an added advantage.
