Assistant Manager - Product
Jazeera Airways is looking to hire an Assistant Manager - Product who will support the efficient and effective delivery of catering and on-board retail services across the airline’s operations. The role will assist in managing catering facility operations, on-board product selection, vendor coordination, and commercial performance of inflight sales to ensure high quality standards, cost efficiency, and an enhanced customer experience in line with Jazeera Airways’ objectives.
Responsibilities and Duties:
- Support the management of daily operations within the Catering Facility to ensure smooth and efficient service delivery for all flights.
- Coordinate the timely delivery of food and non-food supplies to the catering facility and monitor preparation, loading, and offloading activities to aircraft.
- Assist in developing and maintaining galley loading plans and trolley packing plans for all inflight products offered for sale on-board.
- Support management of crew meals including menu planning and supply across all flights.
- Coordinate with vendors and suppliers for on-board products and assist in evaluating new products for J9 Shop and duty-free offerings.
- Support contract management processes, pricing negotiations, and procurement coordination to ensure quality and cost efficiency.
- Assist in managing relationships with food suppliers and support review of J Café inflight menu options to maintain product quality and consistency.
- Prepare periodic reports on catering and on-board retail performance, including sales analysis and cost monitoring.
- Monitor sales performance by route and passenger profile to support wastage control and optimize trolley loading based on demand.
- Review customer feedback and Customer Satisfaction Survey results related to catering and retail services and support implementation of improvement actions.
- Coordinate LPO creation, invoice verification, and supplier payment follow-ups with Finance to ensure timely processing.
- Monitor competitor airline catering and on-board retail offerings and pricing trends.
- Coordinate with internal stakeholders including Marketing, Ground Operations, Finance, and Cabin Services to ensure alignment and operational efficiency.
- Ensure compliance with company policies, safety standards, and quality requirements.
Requirements and Qualifications:
- Bachelor degree in Hospitality Management, Business Administration, Aviation Management, (or equivalent).
- Minimum 8–10 years of experience in airline catering, inflight services, or similar operational/commercial role.
- Strong commercial and financial acumen.
- Experience in vendor management, procurement, and contract negotiation.
- Excellent customer service and stakeholder management skills.
- Strong leadership and coordination capabilities.
- Excellent communication and reporting skills.
- High attention to detail and quality standards.
- Excellent English communication and writing skills.
- Proficiency in MS Office applications.
