Call Center & Reservation Agent

We are looking for Call Center & Reservation Agent(s) who would be responsible for inbound and outbound calls. Call Center Agent has to respond to incoming calls from the customers to answer questions and inquiries, troubleshoot problems, provide information and handle complaints regarding the organization’s products or services. While maintaining high-quality customer service, the Call Center & Reservation Agent will also be responsible to convert calls into sales.

Responsibilities and Duties:

• Attend inbound calls and make outbound calls
• Communicate clearly with and effectively with customers via calls, emails, WhatsApp etc.
• Identifying, escalating priority issues and reporting to the Team Leaders
• Achieve KPIs assigned for sales & ancillary
• Support and assist customers and travel agents
• Promote Jazeera Airways services & company products
• Attend and respond passengers’ complaints and queries
• Work on the reservation system and handle the sales requirements
• Maintain service quality and follow up on customers’ inquiries
• Handle flights disruption and communicate the same with customers in case of any delays, flights cancelled, or time changes (if needed)
• Assist and guide online & offline customers with all travel regulations

Requirements and Qualifications:

• Minimum High School/Diploma or equivalent
• Minimum 1-year experience in a customer support role
• Excellent Customer Service & Selling Skills
• Excellent Interpersonal Skills
• Professional Phone Etiquettes
• Knowledge of Microsoft Windows
• Must be willing to work in shifts
• Should be Punctual & Dependable