J Café

Terms & Conditions

  • Online meal orders must be placed not later than 24 hours before the flight's scheduled departure time.
  • All items for online meal orders are halal.
  • When there is more than one Passenger on a single booking, the Booker can pre-order items on behalf of the other passengers on that same booking.
  • Online meal orders are only available for Economy Class.
  • Online meal orders are not available on Cairo flights.
  • Hot meal orders are available on certain flights*.
  • After payment your pre order confirmation will appear on your confirmation page.
  • Change in meal selection will be allowed up to 24 hours before flight departure.
  • In case of flight changes made 24 hours or more prior flight:
    • Modification
      • Online meal orders will be carried over to the new flight, provided that the new flight schedule is not less than 24 hours.
    • Cancellation
      • Online meal orders will be refunded into the credit shell.
    • In case of flight changes made less than 24 hours prior flight:
      • Modification
        • Online meal orders will be refunded into the credit shell.
      • Cancellation
      • Online meal orders will be refunded into the credit shell.
    • Online meal orders cannot be refunded if not used on the selected flight for which the items have been pre-ordered, regardless of whether the Passenger flies or not.

* Hot Meals are only available on Kathmandu, Dhaka, Colombo, Chittagong, Bhairahawa and Chennai flights.